Sorted header abstract pattern
Sort my 6 Steps Tools Guides Blog Moreabout Sorted
Search Icon search small

back iconBack

Start here

Sort my...
A man and woman are walking together outdoors and looking happy

back iconBack

Start here

6 steps to get your money Sorted
6 steps to get your money Sorted

back iconBack

All tools


back iconBack

View all

back iconBack

View all

back iconBack

More Sorted Info

View all

We’re getting identified more and more by our credit reports these days.

When businesses decide whether to lend us money, for example, they look at our credit report and give it a score. Any past missed bills or mortgage repayments have a negative impact on our credit score and affect our ability to borrow or get credit. By understanding how credit ratings work and keeping an eye on ours, we can keep things sparkling and get the best borrowing terms and rates.


In this guide

What’s on my credit report?

What are credit reports? A credit report includes any payment defaults recorded against your name. A default is where a payment has been overdue for more than 30 days, and the lender has taken steps to recover the outstanding amount.

A default can stay on your credit record for five years, even after you have paid the amount in full.

A credit file can also show how much you’ve borrowed and whether you are making regular repayments (such as credit card, hire purchase, car finance and mortgage repayments) on time. Payment of power and phone bills may also be included in your file. So the more repayments you make on time, the cleaner your credit report is. 


How do I check my credit rating?

Everyone has a legal right to request information held about us by a credit reporter – at no cost. 

It's free to check your credit rating. Although if you want the information quickly (within five working days) you may be required to pay a fee. To order a credit report, contact the credit reporters directly. The following credit reporters operate in New Zealand:

To correct or freeze information on a credit report, make sure to contact all three. For a fee, some credit reporters, such as Equifax, will load a monitor on your credit file to alert you to applications for credit made using your identity. Find out more about rights on the Privacy Commissioner's website.

It’s a good idea to regularly check your credit report, especially if you're thinking about borrowing in the near future.


Who checks my credit history?

Lenders usually check your credit history whenever you apply for credit – whether it’s a mortgage, a personal loan, hire purchase, car finance or a new credit card. Phone and power companies may also check your credit rating if you apply for those services on credit. A prospective landlord or insurer might check your credit history. Some employers even make credit checks on job applicants.

They do this by making an enquiry to a credit reporter – an organisation that collects credit information and sells reports on an individual’s credit history to businesses.

Something to keep in mind is that having lots of checks run on your credit history can make it look like you’re taking on a lot of debt. For example, say you’re shopping around for a car. You visit five dealers, who all take your licence and do a credit check. Having so many credit checks done in a short period of time can lead to lenders turning you down. 

How to keep a clean credit record

Keep on top of bills and repayments

The more repayments you make on time, the cleaner your credit report will be.

If you’re considering being a guarantor on someone else’s loan, your own credit rating could be affected if they miss payments.

Pay your fines on time

Unpaid court fines or unpaid reparations are not recorded on a credit report, but they may be included when a credit check is done. So unpaid fines may affect your ability to get credit. Find out more at the website

Seek support if you're having trouble paying debt

The earlier the better!

If it gets hard to keep up with debt repayments, there are just two rules to remember:

  • Try not to miss a repayment
  • Let the lender know as soon as possible. They may be able to work out a new repayment plan. 

Before things get too serious – debt management advice is available from financial capability services.

Reach out to the team at MoneyTalks on 0800 345 123, or text 4029. You can even use this service anonymously if you prefer.

If the repayments are for goods bought on hire purchase or using a credit sales agreement, find out about more options on the Consumer Protection website.

Find out your options if you're in serious trouble with debt

When debts get more serious, options include:

  • Applying for a Summary Instalment Order which allows you to repay debts in regular instalments without the threat of legal action (provided the unsecured debts total less than $40,000).
  • Applying for a No Asset Procedure (NAP) if you have no means of repaying any amount towards your debts.
  • As an absolute last resort, there may be the option of filing for bankruptcy.

For more information, visit the Insolvency and Trustee Service website. The Consumer site also has helpful information. 

Remember there are always options and there is help available. We would recommend you speak to MoneyTalks as soon as you can – they will be able to advocate for you with your lenders, and help you to find a way forward.
Watch out for identity fraud

Identity theft occurs when someone applies for credit using another person’s name and then deliberately defaults on payments.

Here’s what to do if that happens:

  • Ask all the credit reporters to freeze (suppress) the credit report and place a fraud alert on it.
  • Notify the police and IDCare.

For more information about identity theft, see:

  • Department of Internal Affairs identity theft website for examples and a checklist to use in case of suspected identity compromise
Correct wrong information

Spotted a mistake? Ask the credit reporter to correct it and they will sort it out.

It’s important to make sure the credit information held in your name is correct, and to keep your record clean.

Key terms

Credit report
Credit score
Credit history

credit report  is a detailed breakdown of an individual's credit history prepared by a credit bureau.

A credit score is a number between 300–850 that depicts a consumer's creditworthiness. The higher the score, the better a borrower looks to potential lenders.

Your credit history is a measure of your ability to repay debts and demonstrated responsibility in repaying them.

6 steps to get sorted

Don’t know where to start? Our 6 steps will help you to take control of your money.

Head to the 6 steps
sign up bar pattern
sign up bar icon

Want help with your money coming straight to your inbox? Sign up to Sorted.