How to protect yourself from fraud and being scammed

Why are frauds and scams a problem?

Research NZ states 72% of New Zealanders have been the target of some kind of scam, either online or by telephone. Scams are increasing in number and sophistication – it’s big business. 

Scammers are smart and unregulated. If one scam or tactic doesn’t work, they simply change the game plan or set new rules. 

Who is vulnerable?

Most of us can fall victim to a fraud, especially when we are going through something challenging. Some of you may have already been a victim of a scam and not even realised. 

There are so many different types of scams, and they all target people in different ways. They are becoming more and more complex, so it can be hard to tell what’s real and what’s not. 

10 ways to keep you and your loved ones safe from fraud 

We’re all at risk. Here are our top tips to avoid being scammed. Stop and think: Is this for real? 

1. Only click on links if you’re 100% certain they are legitimate. Always check the link by hovering over address with your mouse, and the return email address, too.  
2. Remember that banks and other companies will not ask for your passwords or personal details by email, text or phone. If you receive a request like this, delete it or hang up. 
3. Just hang up! Cold calls with investment offers are illegal in New Zealand.  
4. If you’re suspicious of any caller, hang up and call the official number of the organisation they say they represent to check if the call was genuine. 
5. If you’re not sure who you’re talking to, whether online, over the phone or at the door – end the conversation and look them up to confirm that they are who they say they are. 
6. Make your passwords unique and hard to guess. We recommend using a password manager. 
7. Never send money  to anyone you don’t know or haven’t met in person. 
8. Be suspicious when the love interest you met online wants to use your bank account for receiving and forwarding money. 
9. Avoid giving personal details that could be used to impersonate you. 
10. If you think you are being scammed, stop all contact and don’t send further payments.  

These are all red flags. Remember, legitimate companies or government agencies will never ask for your passwords.

Here are telltale signs you’re being targeted – watch out whenever you’re: 

• Contacted out of the blue 
• Asked for your password 
• Asked to verify your account or details  
• Asked for remote access to your device 
• Being pressured to make a decision quickly 
• Asked to pay in an unusual way. 

Fraud hurts documentary

Where to go for help

There are a few places you can go, depending on the type of scam or fraud you're dealing with. Here are some of your options.

More resources

The Little Black book of Frauds and Scams is a great resource - share it with your friends and loved ones to help prevent frauds and scams. Knowledge is power!

A money mule is someone who transfers illegally acquired money on behalf of a criminal – unknowingly or willingly. 

Coping with the Aftermath of Fraud has some helpful tips to get through, if you or someone you know has been victim to fraud.